By Fiona Morris - Cleaning Coach & Entrepreneur
We love our clients, and we want you to have the best cleaning experience possible! 💖 But here’s the thing—if you do certain things, your cleaner might secretly dread coming to your home. And that’s the last thing you want, right?
So, if you want to be a dream client (and keep your cleaner happy and motivated), here are five things to do and five things to avoid so you don’t end up on the ‘Oh no, not this house again’ list. 🚨
✅ Top 5 Ways to Be an Amazing Cleaning Client
🔹 Give credit where it’s due – If your cleaner does a great job, say so! A little appreciation goes a long way. A ‘thank you’ or a positive review keeps your cleaner feeling valued. 💬✨
🔹 Respect their time – Have clear expectations and understand that professional cleaners work differently from your last cleaner (or you!). Give them space to do their job efficiently. ⏳🏡
🔹 Pay on time (or early!) – Want top-notch service? Then honor the agreement and pay your cleaner fairly and on time. They have overheads too—insurance, training, equipment, and quality assurance. Don’t be that person who complains about the cost but expects five-star results. 💸✅
🔹 Tidy up (just a little) – No, you don’t need to deep clean before we arrive, but picking up personal items and clearing surfaces helps us get straight to work and deliver the best results. A quick reset makes everyone’s life easier. 🧺🧽
🔹 Be kind & communicate well – If you have feedback, be polite and constructive. Open, honest conversations get better results than passive-aggressive post-it notes or testing our work (more on that below!). 🤝💡
🚫 Top 5 Ways to Be an Asshat Client (Avoid These!)
❌ Trashing your previous cleaner – Telling us horror stories about your last cleaner makes us wonder if we’ll be next. If you can’t say anything nice, just let it go. 🙃🚩
❌ Comparing us to your last cleaner – Saying, ‘Well, my last cleaner did it in half the time!’ is like telling your new partner, ‘My ex used to do it this way.’ Not relevant. Not helpful. And let’s be real—if they were so amazing, where are they now? 🤷♀️
❌ Hovering & nitpicking – Cleaning is an art, not a spectator sport. Let us do our thing! Following us around, pointing out every speck of dust, or micromanaging makes the process stressful for everyone. If you really want a front-row seat, grab some popcorn. 🍿😅
❌ Complaining about pricing – You want premium service, but you’re trying to pay budget rates? Nope. A quality cleaning service comes with real costs—insurance, training, and wages for professionals who take pride in their work. If you want the Verve Clicquot of cleaning, don’t ask for it at beer prices. 🥂🚫
❌ Leaving ‘tests’ around the house – If you’ve ever left a bug, a hair, or a dust pile just to see if we catch it, stop it. We don’t play games, and we’re not here for manipulation. Just communicate like an adult. 🛑🚨
💡 Final Thoughts
A great cleaning relationship is a two-way street. If you treat your cleaner with respect, kindness, and fairness, you’ll get that (and more!) in return. 🙌
Got any more dos and don’ts to add? Drop them in the comments! And if you’re looking for top-tier cleaning products or professional cleaning services, check out The Cleaning Collective! 🛒✨